CUSTOMER SERVICE REPRESENTATIVE

About The Position

Customer Service Representatives (CSR) handle customer emails, calls, process orders, and provide information about the company’s products and services.Welder Fabricators involves in designing, cutting, and shaping metal. They may also be involved in the creation of new structures or objects or repair existing ones.

Qualifications

  • Fluent in English – verbal and written
  • Computer Savvy
  • Must be self-reliant and goal-oriented
  • Detail oriented and works with a high degree of accuracy
  • Capable of working with less supervision and ability to multitask
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem solving skills
  • Willing to learn and be trained

Responsibilities

  • Maintain broad knowledge of all company products, services and promotions.
  • Accurately captures customer information
  • Follow communication procedures, guidelines and policies
  • Deliver prompt and professional solutions for customer inquiries via phone, email, etc.
  • Process customers’ orders
  • Take orders, determine charges, and oversee billing or payments
  • Provides customer additional information or explains services
  • Discusses products offered and ensures customer satisfaction
  • Assists customers effectively by solving customer disputes
  • Tactfully handles confrontational/complains, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Requirements

  • No Experience Required
  • Call Center experience is a plus but not required
  • Can work at home during Community Quarantine period, must have own equipment and internet connection
  • Will work office-based once Community Quarantine is lifted
  • Willing to work shifting schedules (Day, Mid or Night shifts)

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CUSTOMER SERVICE REPRESENTATIVE

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